In business there is no substitute for a personal connection. Some might call this customer service but they are in no way the same thing. Good customer service is usually tied to a gratuity at the end of a meal, a personal connection is what happens when a trusted vendor has your back and expects nothing in return for it. This is what you need when managing hazardous waste streams, because one mistake here could have a far-reaching negative impact on your business. I have found this type of relationship with ECC, which is a truly rare thing in the hazardous waste business. And I should know, because I have worked with so many unscrupulous waste companies over the years that I have lost count. Bottom line, ECC is quick to respond to any situation, their staff is friendly and knowledgeable, their prices are fair and most important….they are honest. I have no plans to take our business anywhere else.